Sky Glass IPTV Privacy Policy – Personal Data, Cookies & Your Rights
- Data Controller
- Sky Glass IPTV, trading as Sky Glass IPTV
- Address
- UK correspondence via iptvskyglass745@gmail.com or WhatsApp +44 7450 620840
- Website
- skyglass-iptv.com
Information We May Collect
Contact Information
- Name
- Email address
- Telephone or WhatsApp number
- Country
- Preferred contact method
Order Information
- Order reference
- Selected plan
- Subscription dates
- Device type
- Installed application
- Connection allowance
- Account status
- Support history
Technical Information
- IP address
- Browser
- Device
- Operating system
- Pages viewed
- Security logs
- Cookie identifiers
Payment Information
Payment providers may supply:
- Payment status
- Transaction reference
- Amount
- Currency
- Date
- Limited fraud information
We do not require your payment-card PIN or online-banking password.
How Information Is Used
Information may be used to:
- Respond to enquiries
- Check trial eligibility
- Process orders
- Supply login details
- Configure supported players
- Manage subscriptions
- Provide installation support
- Investigate problems
- Process renewals
- Prevent fraud
- Handle eligible refunds
- Comply with legal obligations
Lawful Bases
Processing may rely on:
- Contract
- Legitimate interests
- Legal obligation
- Consent
Device and Application Information
When customers request login details, we may record the device and installed application.
This can include:
- Downloader installation
- Firestick or Android model
- CR7 Player
- IBO Player
- SmartOne IPTV
- HOT IPTV
- MAC address
- Device key
- Selected login method
These details are used to configure or support the account.
Cookies
The website may use:
- Essential cookies
- Preference cookies
- Analytics cookies
- Marketing cookies where lawful consent is obtained
Visitors should be able to reject non-essential cookies.
Information Sharing
Information may be shared where necessary with:
- Hosting providers
- Security providers
- Payment processors
- Email and messaging services
- Customer-support systems
- Analytics providers
- Professional advisers
- Regulators or courts where required
We do not ordinarily sell personal information.
International Transfers
Where service providers process data outside the UK, legally appropriate safeguards should be used.
Retention
Typical periods may include:
- General enquiries: up to 12 months
- Accounting records: up to six years where required
- Subscription records: active term plus a reasonable period
- Support messages: generally up to 24 months
- Security logs: generally up to 12 months
- Marketing information: until opt-out
Security
Measures may include:
- Encrypted website connections
- Access controls
- Secure payment processors
- Restricted customer records
- Software updates
- Backups
- Security monitoring
Customers should protect their login details and report suspected compromise.
Your Rights
Depending on the circumstances, you may have rights to:
- Access information
- Correct information
- Request deletion
- Restrict processing
- Object to processing
- Receive portable information
- Withdraw consent
- Complain to the ICO
Privacy Requests
Use the Contact page with the subject Privacy Request.
Include enough information to identify the relevant records.
Marketing
Electronic marketing should include a clear unsubscribe method.
Children
The paid service is intended for adults. Orders are not knowingly accepted from children under 18.
Third-Party Applications
CR7 Player, IBO Player, SmartOne IPTV, HOT IPTV and other third-party applications operate under their own privacy policies.
Complaints
You may contact the Information Commissioner’s Office:
- Website
- ico.org.uk
- Telephone
- 0303 123 1113
Updates
This policy may be updated to reflect operational, technical or legal changes.