Sky Glass Support and Contact Details
Contact our team for trial access, subscription activation, app setup, payment enquiries or account renewals.
WhatsApp is where we send your login details and guide you through setup. Support is available 24 hours a day, and we aim to reply as soon as possible.
SkyGlass Contact Details
For an existing enquiry, continue in the same conversation so we can see the account details and previous troubleshooting.
What to Include in Your Message
Please hide passwords, full card details and unrelated personal information in screenshots.
| Your enquiry | Details to send |
|---|---|
| Free trial | Device model and the app you intend to use |
| New subscription | Preferred package, duration and simultaneous connections |
| Payment or activation | Payment reference, payment time and chosen plan |
| Login problem | Account username, device, app name and exact error |
| Playback problem | Affected channel or title, approximate time and whether other streams work |
| Renewal | Existing username, preferred duration and any connection changes |
| Reseller enquiry | Required credits, panel features and whether you need sub-reseller access |
Trial and Activation Assistance
To request a 24-hour free trial, tell us which device you want to use. We will help you choose the correct app and provide the account details through WhatsApp.
What to expect
- Tell us which device you want to use
- We help you choose the correct app
- Account details are sent through WhatsApp
- Paid subscriptions activate within two hours of payment
If activation time has passed and you have not received your login details, send your payment reference in the same chat so we can check the order.
App Installation and Playback Support
If you need help installing the app, start with the installation guide. It includes the current download code, Android and Firestick instructions, and Smart TV player setup.
When contacting us about an error, tell us what you were trying to do and what appeared on screen.
For playback issues, mention whether the problem affects one channel, one category or the whole service. This helps us identify the next useful check.
Renewals, Payments and Reseller Enquiries
Renewals
Message us with your existing username and the subscription period you want. Renewals are manual.
Payment enquiries
Include the transaction reference and amount so we can locate the correct order.
Refund requests
Explain the problem and include your order details. Read the Refund Policy for the applicable process.
Reseller enquiries
Ask for current prices, credit packages and panel permissions. You can review the reseller panel information before contacting us.
Support Help
Support Questions
Yes. Send us your device model and any package questions so we can help you check suitability before payment.
We are available 24 hours a day and reply as soon as possible. Response times can vary with the number and complexity of enquiries.
Our team supports the independent IPTV service supplied through Skyglass-iptv.com. For official Sky television, broadband or billing enquiries, contact Sky directly.